Corporate Reputation Management Software to Grow Your Brand
Our AI-driven reputation management platform allows corporate executives, franchisors, regional managers, and other professionals to engage with customers one-on-one, at scale. While collecting critical data to guide you in improving your business’ reputation – and in acquiring new customers.
Get timely insights into your brand reputation
and strengthen retention and acquisition
RightResponse AI gives corporations and regional managers the critical tools to deliver excellent customer service and support, while gaining a clear understanding of what drives customer ratings and feedback per location or per group of locations.
AI-Generated
Review Responses
Make sure that no customer review goes unattended, at scale, with generative-AI supported responses that help business managers reply to hundreds, even thousands, of reviews with empathy.
Customer insights
Turn unstructured customer feedback into organized data that shows what customers think about your brand – so you know exactly what to do to improve customer experiences.
Competitor Insights
Compare how your locations – and brand as a whole – stack up against competing brands. And use these insights to stay top of mind for your target audiences and improve customer acquisition.
With RightResponse AI corporations can –
Improve customer loyalty with contextual review responses
With generative-AI supported reviews, managers can build rapport with customers by responding to hundreds, even thousands of reviews with empathy and understanding – at scale.
Manage negative feedback without harming your reputation
When you receive negative reviews or poor feedback, RightResponse AI can send you emails and in-app notifications to alert your team.
Reviews are automatically prioritized depending on their urgency, so you can take control of crisis situations before damage is caused.
Determine exactly what drives your ratings
Find out what attracts customers to your brand and double down on it. While understanding what’s stopping customers form choosing you, so you can put measures into place to improve customer acquisition and retention.
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Identify and mitigate performance risks ahead of time
By keeping tabs on customer complaints and concerns, you can identify potential risks – from maintenance to safety to health compliance – well in advance. So location managers can deal with them before they escalate.
Provide detailed performance reports to senior management
Keep senior management up to date with reports on reputation performance at every location. Plus, identify trends, opportunities, and areas for improvement, and share data-backed, validated recommendations.
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Understand how customers compare your brand to alternatives
Through granular customer sentiment analyses and competitor analyses, you get a complete picture of your positioning in the minds of your customers – and will gain an understanding of what to do to get ahead of the competition.
Proactively improve performance across multiple locations
With deep analyses of customer complaints and concerns, you can identify potential risks – from maintenance to safety to health compliance – well in advance. And handle them before they escalate.
RightResponse AI also –
Speeds up the review response process
With generative AI, your team will find it wonderfully easy to stay on top of online customer reviews, feedback, complaints, and concerns.
Integrates with other review Sources
Capture and view all customer sentiment in one place – instead of across tens of accounts and hundreds of open tabs.
Requires zero effort
or maintenance
Set it up once and RightResponse AI continuously aggregates and organizes your customer reviews for you. So you can start using it ASAP.
Try RightResponse AI free for 14 days
Get on top of your customer reviews to get the critical insights you need to improve customer acquisition and retention.
No obligation. No credit card required.