Done-for-you review management

Review management services.
Fully managed for you.

RightResponse AI provides fully managed review management services for businesses with one location or many. We handle review replies using your business information and approval rules, manage personalized review requests, and provide customer sentiment analysis and competitor review analysis.

Build My Package See what we can handle

One location or many. A package built around your business.

Your review workOff your plate.

Review responses

Review requests

Sentiment analysis

Competitor analysis

The work we can take over

Choose the review services
your business needs.

01 Managed review responses

Managed review responses.
Written for your business.

RightResponse AI’s review response service turns your business knowledge into relevant replies. We manage the daily work and route reviews to you by rating or sentiment when your judgment is needed.

See how we handle two different reviews

Routine praise4-star billing concern

The customer’s review

★★★★★

“Luis replaced our water heater that afternoon. Great service.”

Our business-informed reply

What we know about your businessCommon replacement units stocked on trucks.

Thank you for recognizing Luis. We stock common replacement units so we can often complete same-day installations. We’re glad we could get your hot water back.

Your involvementOne less thing to do.

Reply handled under the publishing rules agreed for this site.

The customer’s review

★★★★☆

“Luis was great, but I think I was charged twice.”

Our proposed reply

Your rule catches the concernBilling issues need your attention—even at four stars.

Thank you for your kind words about Luis. We’re sorry for the billing concern. Please contact our office with your job details so we can investigate the charge.

Your involvementThe right issue comes to you.

An alert with a proposed response.

EditApprovePublish

Explore our AI review responder

02Managed review requests

Personalized review requests.
Follow-up, handled.

We set it up and keep it running. Your customer information, personalized review requests and agreed follow-ups become one managed flow, configured around your sending rules and supported connections.

Explore review-request automation

Your request flow · illustrative

Customer informationName · service · location

Personalized requestMessage · timing

Agreed follow-upYour sending rules

Personalized message preview

Hi Elena, thank you for choosing us for your roof replacement. How was your experience with Marco and the team? We’d value your honest feedback.

Share your experience

Personalized using information your business provides. Sending rules are agreed during setup.

03Customer sentiment analysis

Customer sentiment analysis.
Know what to improve.

Customer sentiment analysis reveals recurring praise and concerns in your reviews. We configure the reporting so your team can see what to repeat and what needs attention.

Add Monthly Insights for team interpretation and practical next steps.

Explore review sentiment analysis

Competitor review analysis.
See where you stand.

Compare what customers praise and criticize about your business with what they say about your competitors. See where you're stronger and where you're weaker, so you know which strengths to highlight in your marketing and where to focus your improvements.

Add Monthly Insights for team interpretation and recommendations.

Explore competitor review analysis

Your reviews vs. competitors

Example plumbing business · illustrative data

You (top)Competitors combined (bottom)

Solid = positive · Hatched = negative

Technician professionalism

Quality of work

Clear explanations

Arrival time

Problem resolved

Pricing & value

Scheduling

Cleanliness

Speed of repair

Follow-up

Share of mentions for each topic

Where to focus: Arrival time and pricing have the largest gaps in positive feedback compared with competitors.

Getting started

How your managed review
service gets started.

A thoughtful setup. A lighter workload from there. You bring the knowledge of your business; we configure the review-management workflow, responsibilities and reporting around it.

Choose what comes off your plate.

We agree the services, locations, review sources, response timing, and reporting you need.

Make it yours.

Share your business information and access. We configure your voice, approved messages, alerts, approvals, and request flows.

Let our team take it from here.

We operate the agreed service. You keep us informed of business changes and handle the decisions routed to you.

Your scope, costs, and responsibilities are agreed before work begins.

Pricing that fits the work you need

What do review management
services cost?

Start with managed responses, standard request automation and automated reports. Add Monthly Insights for a team-reviewed briefing and discussion.

Done For You

$175 USD

per location, per month

Your daily review work, handled.

Business-specific review responses
Rating / sentiment alerts & approvals
Standard review-request automation
Automated customer & competitor reports
Required software included

Response volume, sources, and additional usage are defined in your quote.

Done For You + Monthly Insights

$300 USD

total per month for a single-location business

Everything in Done For You, plus:

A team-reviewed monthly briefing
Comparison with up to 3 competitors
Recommended next steps
A 30-minute discussion

Additional locations are quoted by reporting scope. Both packages include the same response-quality process and standard controls.

$250 USD standard onboarding

One time, for the first location.

Business knowledge, supported review connections, response rules, and a standard request workflow. SMS and additional usage charges are separate.

Cancel anytime.

What about extra work or existing customer terms?

Additional-location setup, custom integrations, historical backlogs, and custom manual work are separately scoped. We agree additional usage charges before incurring them. Existing customers retain their agreed pricing and terms.

Before you hand it over

Questions about our review management services

What is included in your review management services?

RightResponse AI’s Done For You service includes managed review responses, standard review-request automation, automated customer and competitor reports, and the software required to deliver the service. You can start with responses and activate other capabilities as needed. Monthly Insights adds a team-reviewed briefing, comparison with up to three competitors, recommended next steps and a 30-minute discussion. Your quote identifies the locations, review sources, response volume and any additional work.

How is this different from buying review management software?

With software alone, your team operates the tools. With RightResponse AI Done For You, our team configures the service, manages the daily response workflow, and refines the setup within your agreed scope. You provide accurate business information and decisions on issues that need your involvement. The software needed to deliver the service is included.

How do you keep review responses specific to our business?

We configure the service with your business facts, voice, approved Messages and response rules. Our team prepares the initial Messages, then you confirm the facts and refine the guidance. A relevant business detail can add value to a reply, including a simple thank-you. Customer concerns come first, and you keep us informed as your business changes.

Can we approve responses before they are published?

Yes. You can choose notifications or approval workflows based on a review’s rating or specific sentiment. Selected reviews can come to you with a proposed response to edit, approve, or publish, depending on the review site. We agree the rules and who handles each step before the service starts.

What happens when an unfamiliar negative review arrives?

We bring the review and a proposed response to you when your judgment is needed. You can clarify how the business wants to respond or edit the draft directly when you know the situation best. Once you approve the approach, we capture reusable guidance for similar reviews. Your team handles the underlying customer issue.

Which review sites can you manage?

We confirm your review sites, access, and available publishing actions before you start. Coverage and posting steps vary by site; some sources require a separate publishing step. Your RightResponse AI quote and onboarding plan identify the supported sources and who handles each step.

How quickly will reviews receive a response?

RightResponse AI agrees response timing, coverage, publishing hours, and approval responsibilities with you before onboarding. Reviews that need your input follow your selected escalation process. The service plan makes clear when our team acts and when a response is waiting for a decision from your business.

Can we start with responses and add other services later?

Yes. You can begin with managed review responses and activate the standard review-request automation and automated reports included in Done For You as you are ready. Monthly Insights adds a team-reviewed briefing and discussion. Additional locations, custom integrations and other extra work are scoped separately. We agree any changes to service or price before adding work outside your package.

Can you manage reviews for multiple business locations?

Yes. RightResponse AI can manage one location or many, with business information, response rules and review-request flows configured for the locations in your agreement. We confirm supported review sources, access and reporting scope before work starts. Additional-location setup and reporting needs are defined in your quote.

Does this include website or Google Business Profile management?

No. RightResponse AI's Done For You service focuses on review responses, review requests, customer sentiment analysis, and competitor analysis. Responding to reviews on a supported profile is not the same as managing the full Google Business Profile, your website, or a broader marketing-agency retainer.

What would you like off your plate?

Customized packages are available based on your needs and number of locations. Tell us what you’d like handled.

Build My Package

Managing reviews for clients? Explore our white-label services.

Review management services.Fully managed for you.

Choose the review servicesyour business needs.

Managed review responses.Written for your business.

Personalized review requests.Follow-up, handled.

Customer sentiment analysis.Know what to improve.

Top 10 review topics

Competitor review analysis.See where you stand.