Turn Customer Feedback Into a Powerful Source of Insight
What customers say in reviews isn't just feedback—it's business intelligence
RightResponse AI gives you tailored, actionable analysis of your reviews, so you can fix what’s broken, double down on what works, and see how you stack up against the competition. It’s everything you need to extract the signal from the noise.
See It in Action
See how tailored insights cut through noisy reviews, with clarity you can use
With all the things that you need
Find the signal in the noise
RightResponse AI filters out irrelevant or vague language and focuses on real, experience-based feedback—so you can clearly see what’s driving ratings and what to do next.
Compare yourself to the competition
Use the same sentiment tools on your competitors’ reviews to see where you’re winning, where you’re falling behind, and how customers talk about them—side by side with your own data.
Spot trends across locations
See how customer sentiment shifts by location, by rating, and over time—so you can catch issues early, share what’s working, and stay aligned across your entire operation.
Get a clearer signal from every review
Understand what customers are really saying—without the clutter.
RightResponse AI filters out irrelevant content and focuses on real, experience-based feedback so you can act on what matters.
- Customize your view: Define topics and categories based upon your business priorities
- Exclude the noise: Vague, off-topic, or irrelevant content is automatically excluded from analysis
- See actual phrases: Understand the full context behind every insight
Apply the sames lens to your competitors
Know how you stack up—using the exact same tools.
Analyze competitor reviews the same way you analyze your own, with full access to topics, sentiment, and review content.
- Benchmark by Topic: Compare how customers talk about you vs. your competitors
- Read competitor reviews: Go beyond summaries and see the actual content
- Use a shared dashboard: View your business and competitors side by side
Spot the patterns behind your ratings
Track what’s working—and what needs attention—across your entire footprint.
RightResponse AI makes it easy to compare sentiment by location, by rating, and over time.
- Compare similar ratings: Uncover the different drivers behind identical ratings
- Track changes over time: Monitor shifts in feedback monthly, quarterly, or custom
- See top issues by location: Quickly identify what to fix—and what to replicate
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Use Cases
Small Business Owners
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