Power-Packed Reputation Management.
Usage-based Pricing.
$10/month unlocks it all. Then you’re billed just for what you use (not what you “might” use). Go annual for even more savings and credits that last the entire year.
Advanced AI
$10
Per month/ location + usage
Billed monthy
Try for freeBilled monthy
Start your 7 day Trial with 1000 free credits!
Key features:
Advanced AI (really) Review Response
Personalized Review Requests with Photos
Customized Review Sentiment Analysis
Powerful Google Map Local Rank Tracker
Competitor Analytics and Review Sentiment
Enterprise
Custom
Book a CallEverything in Advanced AI, plus:
Brands and Regions
Downloads and API Access
Customized Reporting (our "data cube")
Customized AI Workflows
Advanced AI
$8
Per month/ location + usage
Billed annually
Try for freeBilled annually
Start your 7 day Trial with 1000 free credits!
Key features:
Advanced AI (really) Review Response
Personalized Review Requests with Photos
Customized Review Sentiment Analysis
Powerful Google Map Local Rank Tracker
Competitor Analytics and Review Sentiment
Enterprise
Custom
Book a CallEverything in Advanced AI, plus:
Brands and Regions
Downloads and API Access
Customized Reporting (our "data cube")
Customized AI Workflows
Feature Comparison and Explanation
Advanced AI
Start your 7 day Trial with 1000 free credits!
+500 more credits for each location you add when you join during the Free Trial
+500 more credits for each location you add when you join during the Free Trial
Enterprise
Review Response
Automatically enhance every response by integrating unique selling points about your business—boosting trust and converting more prospects who read your reviews into paying customers.
Unlimited "Fact" Integration
Easily customize responses by telling the AI what to add or remove—ensuring every reply reflects exactly what you want potential customers to know.
"Additional Information" Integration
Generate tailored responses for rating-only reviews, with customizable phrasing based on the rating and industry.
Rating-Only Review Handling
Preview AI-generated responses and make quick edits before posting to ensure they perfectly fit your needs.
Response Preview and Edit
Automatically generate AI-powered responses for new reviews, with the flexibility to auto-publish for specific ratings or keep them as drafts for review—putting you in full control.
Auto Generation and Publishing
We analyze the reviewer’s name and skip using it in the greeting if it doesn’t look like a real name—keeping your responses professional and authentic.
Reviewer Name Analysis
We identify employee names in reviews and automatically correct capitalization, punctuation, and formatting for polished, professional responses.
Employee Name Analysis
Tailor responses for rating-only reviews by detecting the alphabet used in the reviewer’s name and replying in the appropriate language.
Name Language Analysis
For medical practices, we analyze reviews to detect and exclude protected health information (PHI), ensuring responses remain HIPAA-compliant.
PHI Check (medical)
Automatically identify potentially invalid reviews with a clear badge and warning, so you can prioritize genuine feedback and avoid wasting time on irrelevant reviews.
Review Validity Check
By default, responses match the language of the review, but you can choose to reply in any language that fits your audience.
Respond In Any Language
If a review is in another language, easily translate both the review and AI-generated response into your desired language for clear understanding.
Review and Response Translation
Get notified when a customer updates their review with a clear badge and see exactly what changed, ensuring timely and accurate follow-ups.
Review Update Badge
Create custom brand voices and tones to ensure every response aligns perfectly with your company’s style and personality.
Brand Voice Customization
Personalize the greetings in your response with customizable phrasing and variations to keep responses fresh, authentic, and aligned with your brand voice.
Greeting Customization
Create personalized response closings with customizable phrasing and variations to maintain brand consistency while keeping responses engaging.
Closing Customization
Control how, and how often, your business name appears in responses, ensuring the perfect balance between brand visibility and natural conversation.
Business Name Customization
Choose when to include contact information in responses, making it easy for customers to reach out while keeping messages clean and concise.
Contact Information Integration
Track review and response performance over time with intuitive dashboards that provides actionable insights at a glance.
Comprehensive Dashboard
Brands/ Regions/ Tags
Use of Location/ Brand variables
Enterprise level permissions
Review/ Response Downloads
API Access
Sentiment Analysis
ABSA is Aspect Based Sentiment Analysis. We use Aspect-Based Sentiment Analysis ABSA to break down each review, filtering out irrelevant content and matching customer experience phrases to the specific topics you define.
AI ABSA Sentiment Analysis
Start with our suggested topics and easily customize them to reflect how you think about your business, ensuring sentiment analysis aligns with what matters most to you.
Unlimited Sentiment Topics
Go beyond star ratings with a granular view of customer sentiment. While ratings reflect overall review scores, the % Positive Metric shows the percentage of positive sentiment for each topic—giving you deeper, more actionable insights.
% Positive Sentiment Metric
Compare sentiment across multiple locations with granular insights. Even if two locations share the same average rating, the % Positive Metric by topic reveals why—showing which aspects drive satisfaction or need improvement at each site.
Sentiment by Location
Analyze past reviews from any time period to uncover valuable sentiment insights and track how customer feedback has evolved over time.
Process Prior Reviews
Drill down into specific topics, explore the exact phrases mapped to each one, and search within them for a detailed understanding.
See/Search Phrases By Topic
Explore customer sentiment across categories and topics with interactive dashboards. Track sentiment changes over time to identify emerging trends, improvements, or areas needing attention.
Dashboards
Visualize sentiment by star rating with a unique grid that shows which topics and sentiments are most common at each rating level.
Ratings Grid
Downloads
API access
Performance Analytics
Cube
Map Rank Tracker / Competitor Analysis
See where you and your competitors rank at each individual pin in your grid, giving you hyper-local insights into search visibility.
Pin Level Rankings
Understand your overall ranking across the entire grid and see how you compare to competitors at a glance.
Scan Level Rankings
Metric History
Click “Rewind” to see the actual map from each scan, visualizing how rankings have changed across your grid over time.
Map "Rewind"
Schedule Scans
See your primary and secondary Google Business Profile Categories.
GBP Keywords For Company
See exactly where your competitors are located on the map and identify geographic advantages or gaps in coverage.
Competitor Locations
Discover the primary and secondary Google Business Profile Categories your competitors are using to attract customers.
GBP Keywords For Competitors
Compare your performance to competitors with detailed insights into reviews per month, average ratings, and response rates over the past 60 and 180 days.
Competitor Analytics
Easily access and read your competitors’ reviews, helping you understand what customers love—or dislike—about them.
Read Competitor Reviews
See how competitors perform across the same topics you track, providing an apples-to-apples comparison of strengths and weaknesses.
Competitor Sentiment Analysis
Downloads
API access
Review Requestor (coming very soon)
Increase your request conversion rate by sending personalized review requests that feel authentic and tailored to each customer.
AI Request Personalization
Create as many request profiles as you need, allowing you to target different customer segments with the right message.
Unlimited Request Profiles
Prefer the traditional approach? Use customizable templates if you'd like.
Request Templates
Give customers a private space to share feedback they prefer not to post publicly, helping you address concerns directly and improve satisfaction.
Private feedback site
Integrations
Request Scheduling
Link click tracking
Track link clicks and successful reviews, giving you visibility into what’s working and where to improve.
Performance Insights
CSV, Zapier, Direct Entry
Automatically send follow-ups only to customers who haven’t clicked your request link, ensuring gentle reminders without unnecessary emails.
Follow ups based on link tracking
Downloads
API access
Review Sources
Tier 1 (API sites) - free
Tier 2 sites: 1 credit per url visit
Tier 3 sites: 3 credits per url visit
Frequently Asked Questions
1. What is the cost of the Advanced Plan, and what features are included?
The Advanced AI Plan costs $8 per location per month (billed annually) or $10 per location per month (billed monthly) and includes access to all features:
- Response (hyper personalized AI generated review responses)
- Review Requests (AI personalized requests, plus sending via email & SMS)
- Review Sentiment Analysis (extracting insights from reviews)
- Map Rank Tracking (monitoring local search performance)
- Competitor Analysis (evaluating competitors' rankings, review performance and sentiment)
Unlike other platforms that charge separately for different features, RightResponse AI offers a single price for all features, with usage charged via credits.
2. How does the usage-based pricing model work?
Credits are purchased to use specific features. For example:
- Responses & Review Sentiment Analysis: To enable Responses, credits are used when a review is downloaded. For Review Sentiment Analysis credits are only charged for downloaded reviews with text (not for rating-only reviews).
- Map Rank Tracking: Credits are used when a scan is run.
- Competitor Analysis: Credits are charged per competitor analyzed
- Review Requests: Credits are charged for using AI to personalize requests, when including photos with requests, and for sending each email or SMS request.
- Report Library: AI-generated reports are available for a credit cost based on size and complexity.
You are only charged for the features you use, making the pricing flexible and scalable.
3. How do credits work, and how are they priced?
Credits are required for all feature-based actions, and pricing is tiered—the more you buy at once, the lower the cost per credit. See the Credit Pricing Table for exact pricing details.
4. Where can I see my current credit balance and usage?
Your current credit balance is displayed at the top of the Dashboard.
To view details about credit purchases and usage, visit the Subscription page.
5. When and how do credits expire?
- For monthly plans, credits expire 4 months after purchase for monthly plans. For annual plans, credits are valid as long as the annual plan is active or 4 months after purchase, whichever is later.
- Older credits are used first.
- Buying in bulk can save money, but avoid over-purchasing to prevent expiration.
6. How am I charged for Responses, Sentiment Analysis, Map Rank Tracking, Competitor Analysis, and Reports?
- Responses & Sentiment Analysis: Credits are deducted when a review is downloaded. Sentiment Analysis only charges for reviews with text (not for rating-only reviews).
- Map Rank Tracking: Credits are deducted each time a scan is run.
- Competitor Analysis: Credits are deducted per competitor analyzed.
- Review Requests: Credits are deducted when using AI to generate personalized requests, when photos are attached, and per email or SMS sent.
- Report Library: AI-generated reports have varying credit costs depending on their size and complexity.
7. Can I enable or disable features at any time?
Yes, all features can be turned on or off at any time through the platform settings. You have full control over which features you want to use, ensuring you only pay for what you need.
8. How do I purchase credits, and can I set up automatic recharges?
You can purchase credits manually through the Subscription page.
- You will receive an email notification when your credits are running low.
- You can also enable auto-recharge, which will automatically purchase credits when your balance reaches a set threshold.
- Minimum auto-recharge: $10.
- Receipt is sent after every purchase.
This ensures you never run out of credits.
9. Can I cancel my plan anytime, and what happens if I do?
Yes, you can cancel anytime, and your subscription will end at the end of the current billing cycle.
- Credits and monthly fees are non-refundable, so you may want to use any remaining credits before canceling.
- Once canceled, you will no longer be charged the monthly platform fee. However, the auto-recharge feature will stay active until you disable it.
10. Is there a way to estimate how many credits I need?
Yes! We provide a credit calculator to help estimate your needs based on:
- The number of reviews you receive per month.
- Whether you want to request reviews (email or SMS).
- Whether you will use Sentiment Analysis, Map Rank Tracking, Competitor Analysis, or Reports.
You can adjust these inputs to find the best balance of cost and feature usage for your business.