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Rating and review velocity
Compare rating, review volume, average monthly reviews, and recent changes across your business and selected competitors.
Online review competitor analysis
See How Your Reviews Compare With Competitors
Compare ratings and review momentum, then use Competitor Voice of Customer to see how your customer feedback compares with theirs. RightResponse AI brings both views together so you can see the gaps that matter.
Two connected views
Measure Performance, Then Understand the Customer Experience Behind It
The rating and velocity comparison shows what is changing. Competitor Voice of Customer shows what customers are saying. Together they explain both competitive momentum and the experiences contributing to it.
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Competitor Voice of Customer
Compare your Voice of Customer with competitor feedback using the same topics, sentiment framework, and review evidence.
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One competitive picture
See where competitors are gaining review momentum and what customers experience differently when they choose them.
Rating and velocity comparison
See Who Is Building Review Momentum
A star rating alone does not show whether a competitor is gaining or losing ground. Compare the current position with recent review activity so you can see meaningful movement.
Average ratingCompare current customer ratings across your business and selected competitors.
Total review volumeSee the size of the review base supporting each rating.
Average monthly reviewsMeasure how quickly each business is collecting new customer feedback.
Recent-period comparisonCompare all-time performance with recent windows to identify changes in rating and review velocity.
Competitor performance view
Compare the Measures Behind Review Momentum
Average ratingCustomer score
Total reviewsReview base
Average monthly reviewsReview velocity
Recent period changesMomentum
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Your VOC Compared With Competitor VOC
Final image should show the same customer topics and sentiment measures side by side for your business and a selected competitor.
Your Voice of Customer
Competitor Voice of Customer
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Competitor Voice of Customer
Compare What Customers Say About You and Your Competitors
Competitor Voice of Customer applies the same AI analysis to your reviews and competitor reviews. Because both use the same framework, differences are directly comparable.
Use the same topicsCompare customer feedback using consistent business and industry topics.
Compare sentiment by topicSee which experiences customers praise or criticize for each business.
See strengths and weaknessesIdentify where your business leads and where a competitor performs better.
Read the review evidenceMove from summary measures to the customer language behind each finding.
A focused workflow
Move From Competitive Performance to Customer Evidence
Select competitors
Choose the businesses customers are most likely to compare with yours.
Compare ratings
See the current rating and total review base for every selected business.
Measure velocity
Compare recent review activity and identify which competitors are gaining momentum.
Compare VOC
Apply the same topics and sentiment framework to your reviews and competitor reviews.
Read the evidence
Open the customer feedback supporting each strength, weakness, and difference.
Choose priorities
Focus improvements on competitive gaps that customers repeatedly describe.
A separate local visibility product
Need to See Where You Rank in Google Maps?
Map Rank Tracker measures geographic rankings, ranking metrics, charts, and historical movement. Competitor Analysis focuses on ratings, review velocity, and customer feedback.
Access that fits the work
Compare the Competitors That Matter to Your Business
Use competitor rating and velocity analysis when you need a clear performance comparison. Competitor Voice of Customer adds the customer-experience comparison for Pro+ teams.
Available ways to use it
- Competitor rating and velocity analysis
- Shared analysis capacity with eligible plans
- Competitor Voice of Customer with Pro+
- Additional capacity when needed
Direct answers
Competitor Analysis FAQs
What does the rating and velocity comparison show?
It compares average rating, total review volume, average monthly reviews, and recent changes across your business and the competitors you select.
What is Competitor Voice of Customer?
Competitor Voice of Customer applies the same AI topic and sentiment analysis to your reviews and competitor reviews so the results can be compared directly.
Can we compare our VOC with a specific competitor?
Yes. The comparison is designed to show your Voice of Customer alongside the Voice of Customer for a selected competitor.
Can we read the reviews behind a finding?
Yes. You can move from the summarized topics and sentiment to the customer feedback supporting the finding.
Is Map Rank Tracker part of Competitor Analysis?
No. Map Rank Tracker is a separate product for geographic Google Maps rankings, charts, and history. Competitor Analysis compares review performance and customer feedback.
Which plans include Competitor Voice of Customer?
Competitor Voice of Customer is available with Pro+. See the current pricing page for plan capacity and availability.
See Both Competitive Momentum and Customer Experience
Compare the numbers, understand the feedback behind them, and focus on the gaps that matter.