Best-in-class products
Use a best-in-class agentic review responder together with review generation, Voice of Customer, competitor analysis, and Google Maps rank tracking.
Enterprises and Franchisors (200+ Locations)
Review and Reputation Management for Enterprises and Franchisors
Manage reviews and reputation across multiple brands, regions, states, and locations with detailed user permissions, granular analytics and API access, a best-in-class agentic review responder, and a connected product suite at cost-effective enterprise pricing.
Enterprise operating model
Brand (customizable label)
Region (customizable label)
State
Location
Corporate defines standards and permissions. Data and access can be organized at the Brand, Region, State, and Location levels.
Agentic response workflow
Multi-stage process
01 · Best-in-class products
Best-in-Class Agentic AI Review Responder
Create message-informed responses that combine each review with approved business knowledge, enterprise rules, and location-specific context instead of merely paraphrasing the reviewer.
- Incorporate relevant company, brand, regional, and location messages
- Customize greetings, closings, contact information, business-name use, and response rules
- Identify PHI, personal information, review changes, and rating conflicts
- Separate editing, approval, scheduling, publishing, and automation authority
- Translate and manage reviews across more than 60 languages and more than 100 review platforms
01 · Connected product suite
Five Review and Reputation Management Products in One Platform
Generate and respond to reviews, understand customer feedback, compare each location with local competitors, and track Google Maps visibility without creating separate data, permission, and administration silos.
Review Generation and AI Review Requests
Standardize request campaigns across the enterprise while using customer and location data for personalization, timing, channels, and local execution.
Explore Review GenerationMessage-Informed AI Review Responder
Create highly personalized responses using company, brand, regional, and location knowledge, with automation and tailored edit, approve, and publish workflows.
Explore the ResponderAI Voice of Customer and Review Sentiment Analysis
Turn large volumes of review language into a business-specific view of customer praise, complaints, themes, and change across the organization.
Explore Voice of CustomerGoogle Maps Rank Tracker
Monitor how each location ranks for important local searches, view geographic differences, and compare visibility with nearby competitors.
Explore Maps Rank TrackingCompetitor Analysis
Compare customer feedback location by location to learn where competitors are outperforming, what customers value, and where local opportunity exists.
Explore Competitor Analysis
02 · Enterprise organization and permissions
Control what every user can access and do
RightResponse separates data visibility from action permissions, so broader visibility does not automatically grant authority to make or publish changes.
Enterprise-wide access
Give corporate leaders access to all brands, regions, states, and locations for governance, reporting, comparison, and configuration.
Access limited to assigned scope
Limit users to the Brand, Region, State, or Location data they are responsible for.
Broader read-only access
Let teams view data outside their assigned scope when the enterprise wants to encourage collaboration or allow performance comparisons.
Action-specific permissions
Separately control who can edit, approve, publish, automate, configure, and export data.
03 · Granular analytics and data access
Analyze performance and export granular reputation data
Use RightResponse dashboards to monitor performance, compare organizational levels, and move from summaries to the underlying reviews, topics, competitors, and search data.
Use enterprise dashboards
Monitor ratings, review volume, response activity, customer topics, sentiment, competitors, and Google Maps visibility.
Compare organizational levels
Compare brands, regions, states, locations, competitors, and time periods.
Move from summaries to details
Drill into the reviews, responses, topics, customer language, competitors, search terms, and locations behind each result.
Use the data in enterprise systems
Export granular data through APIs for business intelligence, data warehouses, internal reports, and connected operational workflows.
04 · Cost-effective enterprise pricing
Cost-Effective Review and Reputation Management for Enterprises and Franchisors
RightResponse brings organizational control, granular analytics, advanced AI, and local competitive intelligence into a focused review and reputation management platform.
Choose the review and reputation capabilities you need
Manage reviews, customer intelligence, competitors, and local visibility without buying a broad marketing suite filled with unrelated software.
Reduce central manual work
Use automation, distributed workflows, and differential permissions so the corporate team can maintain control without completing every task centrally.
Preserve budget for other enterprise priorities
Use enterprise pricing designed to provide meaningful capability without consuming the budget needed for other systems, teams, and initiatives.
Frequently asked questions
Review and reputation management questions for enterprises and franchisors
Can RightResponse support multiple brands, regions, states, and locations?
Yes. RightResponse supports four organizational levels: Brand, Region, State, and Location. Reporting, workflows, user access, and permissions can follow those levels. The names of the Brand and Region fields can be changed to match the enterprise’s terminology; State and Location remain fixed fields.
Can different users have different access and permissions?
Yes. The enterprise controls both data visibility and action permissions. Users can be restricted to their assigned Brand, Region, State, or Location data, or receive broader read-only access to collaborate and compare performance. Edit, approve, publish, automate, configure, and export permissions can be controlled separately.
Can enterprise teams export granular data through APIs?
Yes. Enterprise teams can use RightResponse dashboards and export granular reputation data through APIs for business intelligence, data warehouses, internal reporting, and connected operating systems. API scope can be planned around the enterprise data and integration requirements.
Why is the RightResponse AI Review Responder different?
The responder uses specialized agents for safety, review understanding, theme analysis, approved-message selection, response planning, writing, and final quality assurance. It can incorporate relevant company, brand, regional, and location knowledge instead of only restating the review.
How does RightResponse help each location compete in its local market?
AI Voice of Customer shows what customers praise and criticize at each location. Competitor Analysis compares those findings with nearby businesses. Google Maps Rank Tracker shows where the location and its competitors appear for important local searches.
Which review and reputation management products are included?
The platform includes Review Generation and AI Review Requests, the Message-Informed AI Review Responder, AI Voice of Customer and Review Sentiment Analysis, Competitor Analysis, and Google Maps Rank Tracker. The products share organizational structure, permissions, business knowledge, location context, analytics, and workflows.
Is RightResponse cost effective for a large enterprise?
RightResponse is designed to provide enterprise organizational control, granular analytics, advanced AI, and local competitive intelligence without the cost of a broad enterprise marketing suite. Enterprise pricing is planned around the organization and the capabilities it needs.
Discuss your enterprise or franchise structure, data, workflow, and pricing requirements
Bring us your brands, regions, states, locations, preferred labels for Brand and Region, user roles, permission requirements, data needs, and reputation priorities. We will show how RightResponse can support them.
