Competitor review analysis software

Competitor Review Analysis Software for Performance and Customer Experience

Compare average rating, review velocity, and response rate over the previous two and six months. Then open the reviews behind every number or analyze what competitors’ customers are saying.

Performance benchmarking and Competitor Voice of Customer in one product.

Try It Free See the Comparison

Compare your review performance with selected competitors, then inspect the evidence behind the difference.
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Compare review performanceAverage rating, review velocity, and response rate.

Read the reviews behind itClick a number to inspect the underlying competitor reviews.

Compare customer experienceApply the same Voice of Customer analysis to both businesses.

Recent competitor review performance

How do you compare with competitors now?

All-time ratings and review counts tell you about a business's history, but they can hide what is happening now. Compare the last 2 and 6 months to see which competitors are earning higher ratings, receiving reviews faster, and responding more consistently. Use those recent differences to decide where to focus your review strategy.

Competitor Review Analysis comparing recent average rating, review velocity, and response rate — Compare recent average rating, review velocity, and response rate for your business and selected competitors.
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Average ratingWho is earning higher ratings?

Compare ratings from reviews received during the selected 2- or 6-month period, rather than relying only on all-time averages.

Review velocityWho is getting reviews faster?

Compare the pace of new reviews to see whether competitors are pulling ahead and whether you need to increase your own review requests.

Response rateWho is responding consistently?

Compare the share of recent reviews each business responds to and identify gaps in your own follow-up.

Last 2 monthsLast 6 monthsYour business and selected competitors

Evidence behind the metrics

Open the reviews behind every number

The comparison does not stop at an average or percentage. Click the number to see and read the competitor reviews used to calculate it.

Check which reviews contributed to the two-month or six-month result.
Read the customer language behind a change in rating or review velocity.
Inspect response behavior in the context of the reviews received.
Keep the underlying evidence attached to the performance comparison.

Competitor reviews opened from a review-performance comparison metric — Click a comparison metric to read the competitor reviews behind it.
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Competitor Voice of Customer

See competitors in the same dashboard you use for yourself

Open a competitor in the exact same dashboard you use for your own business. The same Topics, metrics, and views let you understand their customers’ experience through the same lens you use to understand yours.

Review their ratings, review volume, response rate, and response time.
See what their customers praise and criticize using your own Topics.
Measure sentiment and frequency for each Topic.
Open the phrases and full reviews supporting each finding.

Competitor dashboard showing review totals, positive mentions, ratings, response coverage, response time, and review trends — View full size

Side-by-side customer experience

Compare your business with competitors, metric by metric

Switch to Comparison to see your results beside a competitor’s for each metric that supports comparison. Compare sentiment and how often customers mention each Topic to see where your business leads and where competitors do better.

Find topics customers praise more often at a competitor.
See complaints their customers raise more or less often than yours.
Compare sentiment on the same subject using the same analysis framework.
Read the reviews on either side before deciding what the gap means.

Side-by-side comparison of customer review categories and topics for your business and a competitor

Use the right product for the question you need to answer

Competitor Review Analysis connects the two questions surrounding it: where competitors appear in local search, and what your own customers experience.

Google Maps Local Rank TrackerSee where competitors appear in local search

Measure geographic Google Maps visibility, ranking metrics, history, and Rewind.

Explore Google Maps Local Rank Tracker → Review Analysis and Voice of CustomerUnderstand what your own customers experience

Analyze praise, criticism, topics, locations, and the reviews behind every result.

Explore Voice of Customer →

Frequently asked questions

Competitor review analysis FAQ

What software can I use to analyze competitors’ reviews?

RightResponse AI’s Competitor Review Analysis compares your business with competitors using recent average ratings, review velocity, and response rates. It also lets you read the reviews behind those metrics and use Competitor Voice of Customer to analyze what their customers praise and criticize through your own Topics.

How can I compare competitors’ recent ratings instead of all-time averages?

RightResponse AI’s Competitor Review Analysis compares ratings from reviews received during the last 2 and 6 months. These recent-period averages show how customers are rating each business now, so a strong lifetime rating does not hide weaker recent feedback or a competitor’s improvement.

Which competitors are getting reviews faster than my business?

RightResponse AI’s Competitor Review Analysis compares average monthly review volume for your business and selected competitors over the last 2 and 6 months. This review velocity comparison shows who is receiving new reviews faster and helps you decide whether to increase your own review-request activity.

Can I analyze competitors’ customer experience using my own Topics?

RightResponse AI’s Competitor Voice of Customer applies the Topics you already track for your business to competitors’ reviews. It measures sentiment and how often those Topics appear, so you can understand their customers’ experience through the same subjects you use to evaluate your own business.

What are customers praising competitors for that they criticize my business for?

RightResponse AI’s Competitor Voice of Customer compares customer feedback side by side using the same Topics for both businesses. Compare sentiment and topic frequency to find subjects where competitors receive more praise or fewer complaints, then open the supporting reviews to understand the difference.

Can I read the competitor reviews behind the scores and sentiment analysis?

RightResponse AI connects competitor metrics and sentiment findings to the underlying reviews. Click a performance number to read the reviews used in that calculation, or open the phrases and full reviews supporting a Topic finding. You can inspect the customer feedback behind both the numbers and the analysis.

How can competitor review analysis help me decide what to improve?

RightResponse AI’s Competitor Review Analysis helps separate review-marketing gaps from customer-experience gaps. Compare review velocity and response rates to assess review activity, then use topic-level sentiment and supporting reviews to identify experiences competitors deliver better. These comparisons help prioritize review requests, response coverage, and operational improvements.

Which RightResponse AI plan includes competitor review analysis and sentiment analysis?

RightResponse AI’s Pro plan includes competitor performance analysis within its allowance of 10 combined map rank scans or competitor analyses per month. Pro+ increases that allowance to 25 and adds Competitor Voice of Customer. Choose Pro+ when you need competitor sentiment and topic comparisons as well as review-performance benchmarking. See current plan details.

See both the competitive numbers and the customer experience behind them

Compare review performance, inspect the reviews used in every calculation, and see how competitor customer feedback differs from your own.

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