| Review requests | Request channels, timing, personalization, customer-system integrations, and supported review sites. | A request triggered by a completed job or visit, including the customer's path to leaving a review. |
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| Review responses | Business context, response quality, brand and location controls, editing, approval, and publishing options. | Responses to the same positive, mixed, and negative reviews, plus a demonstration of human review and publishing. |
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| Customer insight | Topic and sentiment analysis, supporting review text, location comparisons, trends, and alerts. | A finding traced back to the reviews behind it, with a clear way to act on the issue. |
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| Competitors and local visibility | Competitor review analysis, Maps rank tracking, listings, and the scope and frequency of each measurement. | A competitor comparison or location-specific search report, with the search terms, dates, and measurement area explained. |
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| Team and location management | Company oversight, local permissions, approval responsibilities, integrations, reporting, and agency needs. | How a local manager and a central team use the same account without losing the controls each needs. |
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| Price and commitment | Included features and usage, locations, seats, setup, add-ons, billing periods, cancellation, and renewal terms. | A written quote based on your actual requirements, with assumptions and exclusions made explicit. |
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